Terms of Service & Privacy Policy

Last Updated: September 7, 2026 • Effective Date: January 1, 2026

⚠️ Non-Affiliation Disclaimer: Flow Route is an independent driver productivity web application developed by Flow Pulse AI. It is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Inc., Spark Driver™, or any of their subsidiaries or affiliates.

1. Terms of Service

By accessing or using Flow Route (accessible at https://flowroute.tools), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the application.

1.1 Purpose of the Service

Flow Route is a specialized AI-powered utility designed to assist independent logistics and delivery drivers in organizing accepted grocery lists into efficient walking routes and staging orders into vehicle zones (e.g., trunk, rear seats, front passenger).

1.2 Driver Safety & Compliance

No API Scraping or Automation: Flow Route does not connect to or tamper with Walmart internal servers, does not automate order acceptance, does not spoof GPS locations, and does not alter any delivery application.
Driver Responsibility: Drivers must always obey road laws and operate their motor vehicles safely. Flow Route is designed for stationary route preparation prior to driving.

1.3 Pro Subscription & Payments

Flow Route offers optional Pro access with unlimited monthly scans. Payments are processed securely via Stripe. You can manage or cancel your subscription at any time with immediate effect through our self-service billing portal.

1.4 Intellectual Property

All software architecture, visual sorting heuristics, algorithms, and interface designs are the intellectual property of Flow Pulse AI. Unauthorized reverse engineering, scraping, or commercial resale of the service is strictly prohibited.

2. Privacy Policy & Zero PII Guarantee

🔒 Zero Customer PII Policy: Flow Route does not collect, store, share, or sell Personally Identifiable Information (PII) of end customers. We do not extract or retain customer names, customer home addresses, phone numbers, or delivery gate notes.

2.1 Ephemeral Processing of Images and Video

When you upload a scrolling screenshot or video screen recording of an accepted shopping batch:

Images are processed strictly in ephemeral, temporary server memory during the 2-5 second generation cycle.
Once structured items, aisle numbers, and order batches are parsed, the raw screenshot data is immediately purged from memory.
No customer images are permanently stored on our servers.

2.2 Account Information & Google Auth

If you choose to sign in using Google Sign-In, we only receive your verified email address and public name to identify your account and track your trial scan quotas. We never access your Google Drive, contacts, emails, or personal files.

2.3 Account Deletion & Data Erasure Policy

In accordance with Google Play Developer Policies, users have the right to request the complete and permanent deletion of their account, email address, and any associated data.

How to Request Account & Data Deletion:

Direct Request: Send an email to alex@flowroute.tools or alex@flowpulseagency.com with the subject line "Account Deletion Request" from your registered account.
Processing Time: All authentication records, profile data, and cached scan counts are permanently and irreversibly purged from our database within 7 business days.
Uploaded Images: Screenshot images are processed in ephemeral volatile RAM and are already permanently purged within seconds of route generation.

3. Google Cloud & Google Gemini AI Infrastructure

☁️ Powered by Google Cloud: Flow Route's intelligence layer is powered natively by Google Cloud Platform and Google Gemini Multimodal Vision models (gemini-2.5-flash-lite / gemini-1.5-flash).

3.1 Model Security & Data Handling

All API requests between Flow Route servers and Google Cloud are encrypted in transit using TLS 1.3.
Customer order lists and screenshots sent to Google Gemini APIs are processed strictly for real-time inference and are never used to train base AI models.
Flow Route strictly adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. Disclaimers & Limitation of Liability

Flow Route is provided on an "AS IS" and "AS AVAILABLE" basis. While our proprietary route optimization algorithms achieve over 99.8% item extraction accuracy, store aisle layouts and item locations can vary by store remodel status. Flow Pulse AI is not liable for indirect, incidental, or consequential damages arising from the use of the software.

5. Founder & Developer Contact

For questions regarding these Terms of Service, Privacy Policy, or Google Cloud Partner verification, please reach out directly to the founder:

Entity: Flow Route (Flow Pulse AI)
Founder / Developer: Alex
Official Inquiries: alex@flowpulseagency.com / alex@flowroute.tools
Website: https://flowroute.tools